Refund policy

Refund & Return Policy

Gills & Water Return & Refund Policy

At Gills & Water, we're committed to providing premium water filtration products and exceptional customer service. We want you to shop with confidence, and if you need assistance with a return, we're here to help every step of the way.

30-Day Return Policy

We offer a 30-day return window on eligible products. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, your item must:

Be unused and uninstalled.

Be in its original manufacturer's packaging.

Include all original parts, accessories, manuals, and documentation.

Be in new, resalable condition.

Be accompanied by proof of purchase.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

Installed water filtration products

Used products

Opened or used filter cartridges

Replacement cartridges

Products showing signs of installation or use

Custom or special-order items

Gift cards

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery by emailing support@gillsandwater.com.

Please include:

Your order number

A description of the issue

Photos of the product and packaging

We'll work quickly to resolve the issue and arrange a replacement or other appropriate solution when covered under our policy.

How to Start a Return

Email support@gillsandwater.com with your order number and reason for the return.

If your return is approved, we'll provide you with a Return Merchandise Authorization (RMA) along with return instructions.

Securely package the item in its original packaging and ship it using a trackable shipping service.

Please do not return any item without first receiving return authorization.

Return Shipping

Unless the return is due to our error or a product that arrived damaged or defective, customers are responsible for return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Refund Processing

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your financial institution.

Manufacturer Warranty

Some products sold by Gills & Water may also be covered by the manufacturer's warranty. Warranty coverage and claims are subject to the manufacturer's terms and conditions.

If you believe your product qualifies for warranty service, please contact us and we'll be happy to assist you.

Questions?

If you have any questions regarding your order or our return policy, we're here to help.

Gills & Water

📧 support@gillsandwater.com

💧 Our Commitment

At Gills & Water, we believe cleaner water leads to healthier living. We're proud to offer premium water filtration products featuring trusted Crystal Quest® technology, backed by friendly customer support, fast shipping, and a commitment to helping you find the right filtration solution for your home.