Shipping policy

Gills & Water Shipping Policy

  At **Gills & Water**, we are committed to delivering the highest standard of health, beauty, and wellness essentials to your doorstep with absolute transparency.

Complimentary Storewide Shipping

We are proud to offer **100% Free Standard Shipping** on all orders shipped within the continental United States. There are no minimum order thresholds and no hidden handling fees at checkout.

  Processing & Transit Times

 To ensure your filtration systems contain the freshest, highest-output media possible, your hardware is synced and fulfilled directly from our partner US manufacturing facilities. * **Order Processing & Handling:** 1 to 2 business days. * **Standard Delivery Transit:** 3 to 7 business days via reliable domestic carriers (UPS, FedEx, or USPS).

  Multiple Package Deliveries

 To bring you a fully curated luxury home spa catalog, we partner with specialized American engineering and wellness brands. If your order contains multiple different items (such as a 2-in-1 Combo Shower Head alongside a premium bath accessory), **your items may ship from separate facilities and arrive in multiple packages.** You will receive a dedicated tracking link via email for every individual package the exact moment it leaves the warehouse, allowing you to follow your pure-stream essentials every step of the way. If you have any questions regarding a pending shipment, our local team is always here to assist. Please reach out to us at support@gillsandwater.com.

We do not refund purchases due to delays in delivery.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at support@gillandwater.com.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at support@gillsandwater.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.